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	University of New Mexico - Valencia Campus Teaching & Learning Center
General Information Calendar of Events Goals Resources Workshops Web Resources Meet The Staff Tour of the Center Contact Us HELP Top of Page	Troubleshooting with Audio and Video Equipment Please note that these are General Instructions and each room is different from one another. If you get lost or are unable to present your material, please do not try and “fix” the problem by pressing unknown buttons or detaching any wires. Instead page 925-0048 or let the Academics Department know. We will come to your room as soon as possible. I’m trying to get the computer screen on the Projector but all I see is a blue screen. I’m trying to get the Document Camera, but all I see is the Computer Screen. I’m trying to show a VHS/DVD. I hear the music, but I can’t see the Video. I’m trying to show a VHS/DVD. I see the Video but can’t hear any music. On the bottom of the Projector the screen is flashing and warning that it needs to replace the lamp bulb. I’m trying to get the computer screen on the Projector but all I see is a blue screen. The first thing you want to do is make sure on the “Extron Switch”, inside the cabinet, is pressed on “Computer” or “Desk” (Fig. 1). If it is and the screen still isn’t showing, try the other steps below Make sure the “Projector Remote” is on “Computer 1.” To do this, aim the projector remote into the projector and press “Computer 1” on the top right of the remote. If the screen is still blue, press “Computer 2” which is to the right of the “Computer 1” button. If your remote doesn’t have “Computer 1” or “Computer 2” press the “Input” button on the top right of the remote until the screen shows the computer. I’m trying to get the Document Camera, but all I see is the Computer Screen. Make sure that the Document Camera (Fig. 3) is turned on. Try switching the “Extron Switch” from “Computer” or “Desk” to “DOC”. I’m trying to show a VHS/DVD. I hear the music, but I can’t see the Video. Change the “Projector Remote” to “Video 1” by aiming the remote to the Projector and pressing “Video 1” on the top right corner of the remote. If nothing shows try pressing “Video 2” Make sure the VHS/DVD player (Fig. 4) is on Channel 2. I’m trying to show a VHS/DVD. I see the Video but can’t hear any music. Make sure that the “Stereo System” (Fig. 5) is on and the Volume is adjusted. To change the Volume; rotate the big Volume knob, which is located on the right of the Stereo System, clockwise. Make sure that you change the “Stereo Input” to Video; you do this by adjusting the small knob below the Volume. On the bottom of the Projector the screen is flashing and warning that it needs to replace the lamp bulb. The warning should disappear within a few minutes. Please let us know after your class ends or call us anytime after so we can change out the Lamp Bulb.

University of New Mexico - Valencia Campus

Teaching & Learning Center

General Information

Calendar of Events

Goals

Resources

Workshops

Web Resources

Meet The Staff

Tour of the Center

Contact Us

HELP

Top of Page

Troubleshooting with Audio and Video Equipment

Please note that these are General Instructions and each room is different from one another. If you get lost or are unable to present your material, please do not try and “fix” the problem by pressing unknown buttons or detaching any wires. Instead page 925-0048 or let the Academics Department know. We will come to your room as soon as possible.

I’m trying to get the computer screen on the Projector but all I see is a blue screen.

I’m trying to get the Document Camera, but all I see is the Computer Screen.

I’m trying to show a VHS/DVD. I hear the music, but I can’t see the Video.

I’m trying to show a VHS/DVD. I see the Video but can’t hear any music.

On the bottom of the Projector the screen is flashing and warning that it needs to replace the lamp bulb.

I’m trying to get the computer screen on the Projector but all I see is a blue screen.

The first thing you want to do is make sure on the “Extron Switch”, inside the cabinet, is pressed on “Computer” or “Desk” (Fig. 1). If it is and the screen still isn’t showing, try the other steps below
Make sure the “Projector Remote” is on “Computer 1.” To do this, aim the projector remote into the projector and press “Computer 1” on the top right of the remote.
If the screen is still blue, press “Computer 2” which is to the right of the “Computer 1” button.
If your remote doesn’t have “Computer 1” or “Computer 2” press the “Input” button on the top right of the remote until the screen shows the computer.

I’m trying to get the Document Camera, but all I see is the Computer Screen.

Make sure that the Document Camera (Fig. 3) is turned on.
Try switching the “Extron Switch” from “Computer” or “Desk” to “DOC”.

I’m trying to show a VHS/DVD. I hear the music, but I can’t see the Video.

Change the “Projector Remote” to “Video 1” by aiming the remote to the Projector and pressing “Video 1” on the top right corner of the remote. If nothing shows try pressing “Video 2”
Make sure the VHS/DVD player (Fig. 4) is on Channel 2.

I’m trying to show a VHS/DVD. I see the Video but can’t hear any music.

Make sure that the “Stereo System” (Fig. 5) is on and the Volume is adjusted. To change the Volume; rotate the big Volume knob, which is located on the right of the Stereo System, clockwise.
Make sure that you change the “Stereo Input” to Video; you do this by adjusting the small knob below the Volume.

On the bottom of the Projector the screen is flashing and warning that it needs to replace the lamp bulb.

The warning should disappear within a few minutes. Please let us know after your class ends or call us anytime after so we can change out the Lamp Bulb.